IT Support

Platt College Information Technology Services Mission

The mission of Platt College Information Technology Services is to provide the leadership, guidance, and technical skills required to establish and support an information technology infrastructure and accompanying services, including the use of technology for the purpose of teaching, learning, and supporting the College's mission and core values.

IT Requests/Help Desk

IT Requests better known as a Help Desk Ticket exist primarily to ensure uninterrupted IT services on campus and online. As part of our desire to serve our students, faculty and staff, we also provide minor support for PCs and MACs. Submitting a Help Desk Ticket is simple:

IT services are available on campus downstairs in student services at the office of Mark Finken, Coordinator of IT Services. 

If you experience any of the following problems after hours (weeknights 5:00 pm to 8:00 am and weekends from Friday 2:00 pm through 8:00 am Monday), report them by submitting a help desk ticket.

Outage of an enterprise system such as My Platt College, email, or website services (such as the student portal, faculty portal, or library databases) may be addressed through a help ticket. Individual outages will be addressed during business hours. Reports of individual outages should be made by calling the main desk at 303.369.5151 or by email.

Platt College has computer requirements that need to be met in order to enroll as a student. 

Basic Computer Requirements

Operating System:

  • PC: Windows 8, 8.1, or 10
  • MAC: OS/OSX 10.12- Sierra and upwards

Hardware:

  • Intel i3 CPU and AMD Ryzen 5 or better
  • 4GB Ram required 8GB RAM or better recommended
  • WiFi enabled
  • 500GB HD or better
  • Speakers- built in or attached
  • Microphone- built in or attached
  • Camera- built in or attached

Software:

Multiple Browsers:

  • PC- Microsoft Edge, Chrome, Firefox
  • MAC- Chrome, Firefox, Safari

Productivity:

  • Office 365 provided by Platt College

Mobile devices such as smartphones, tables, and Chromebooks cannot be used as a substitute for a PC/MAC computer because they do support all the required software used in the BSN program.  They can be used as a supplement tool to review emails and access the Canvas learning platform.

Computer Labs

Computers are available in the Knowledge Resource Library.

Notices and Alerts

Occasionally IT Services will need to schedule maintenance that impacts My Platt College and/or email usage. When possible, outages and other changes will be announced in advance via email, the Platt College Website, or the announcements section in My Platt College.

Platt College Email

Email accounts are for official college use and will be used as the method of official communication between students and College Employees. Each student, faculty, and staff member is assigned a Platt College e-mail account. An e-mail address at Platt College is configured using an individual's firstname.lastname (john.smith) plus the domain (@plattcolorado.edu). For information regarding individual user names and passwords refer to Policy 07:14:00 College Email Policy. Platt College email accounts may be configured on an iPad, PC, iPhone, Android, and other devices.