Platt College Information Technology Services Mission
The mission of Platt College Information Technology Services is to provide the leadership, guidance, and technical skills required to establish and support an information technology infrastructure and accompanying services, including the use of technology for the purpose of teaching, learning, and supporting the College's mission and core values.
IT Requests/Help Desk
IT Requests better known as a Help Desk Ticket exist primarily to ensure uninterrupted IT services on campus and online. As part of our desire to serve our students, faculty and staff, we also provide minor support for PCs and MACs. Submitting a Help Desk Ticket is simple:
- To submit an IT request for help, just send an email with the request to firstname.lastname@example.org
IT services are available on campus downstairs in student services at the office of Mark Finken, Coordinator of IT Services.
If you experience any of the following problems after hours (weeknights 5:00 pm to 8:00 am and weekends from Friday 2:00 pm through 8:00 am Monday), report them by submitting a help desk ticket.
Outage of an enterprise system such as My Platt College, email, or website services (such as the student portal, faculty portal, or library databases) may be addressed through a help ticket. Individual outages will be addressed during business hours. Reports of individual outages should be made by calling the main desk at 303.369.5151 or by email.
Computer Hardware and Software Requirements at Platt College
Platt College has computer software and hardware requirements that must be met in order to enroll as a student. Students are required to have a lap top that meets the College's:
- Student Lap Top Standards, Computer Hardware, and Software Minimal Requirements for a PC
- Student Lap Top Standards, Computer Hardware, and Software Minimal Requirements for a Mac
Computers are available in the Knowledge Resource Library.
Notices and Alerts
Occasionally IT Services will need to schedule maintenance that impacts My Platt College and/or email usage. When possible, outages and other changes will be announced in advance via email, the Platt College Website, or the announcements section in My Platt College.
Platt College Email
Email accounts are for official college use and will be used as the method of official communication between students and College Employees. Each student, faculty, and staff member is assigned a Platt College e-mail account. An e-mail address at Platt College is configured using an individual's firstname.lastname (john.smith) plus the domain (@plattcolorado.edu). For information regarding individual user names and passwords refer to Policy 07:14:00 College Email Policy. Platt College email accounts may be configured on an iPad, PC, iPhone, Android, and other devices.